Information and advice for shoppers - 20 March 2020
Supermarkets are urging shoppers not to buy more than they need and not to stockpile unnecessarily.
UK retailers are asking for customers to be considerate in their shopping and have reassured customers that there are enough essential items for everyone as long as people shop responsibly.
In response, many supermarkets have announced a number of different measures to either assist older or vulnerable people who would otherwise be self-isolating to get their shopping, either in store or by delivery. Others have taken measures to reduce opening hours or limit the number of certain items shoppers can buy in order to help replenish stock more quickly.
Below is a list of supermarket chains and some of the measures each of them have put in place. This is not an exhaustive list and we would advise residents to call ahead to their local store locations to find out more.
Please note that this information was correct as of 20 March 2020.
As of 19 March 2020, Tesco will be implementing some changes in store to simplify what they do, help customers and support their store colleagues. These changes include:
- Storewide restriction of only 3 items per customer on every product line
- Removing multi-buy promotions
- Closing all meat, fish, deli counters and salad bars
- All stores will close at 10.00pm
- Introducing some distancing measures at the checkout
- Asking customers to pay by card if possible
- Encouraging customers who shop online or Click+Collect to come into stores where possible to free up delivery slots for those having to self-isolate
- Prioritising one hour every Monday, Wednesday and Friday morning between 9.00 and 10.00am for elderly and vulnerable customers
To check your local Tesco store, visit the website.
Store opening hours will change slightly with stores closing at 8pm from Friday 20 March onwards. Sunday opening hours will remain the same
They have increased orders from suppliers and warehouses have sufficient stock to replenish all stores. This includes all of the essentials such as sanitary and baby products.
They are discouraging people from buying more than they need. Customers are currently limited to buying four items of any one product during each visit.
They will also be encouraging social distancing at checkouts and asking customers to pay with card where possible.
From Monday 23 March Sainsbury's customers who are classed as vulnerable and those over 70 will be given priority for online delivery slots.
Iceland outlets across the country have introduced reserved time slots to give the vulnerable and the elderly a chance to shop in store.
These slots vary from store to store – please contact your local Iceland branch to find out what times are available.
Morrison’s have introduced temporary purchase limits on products where there is high demand, so they remain available for longer for more customers to buy
The supermarket has not made any widespread changes to their opening times yet, but shoppers can check their local stores opening hours online.
Co-op haven’t made changes to their opening times, but are restricting purchases to two per customer on some products, including hand sanitiser, soap, tinned goods, pasta, rice, long-life milk, sugar, baby food and nappies.
From 18 March, Asda customers will only be able to buy up to three of any product across all food items, toiletries and cleaning products.
They will be temporarily closing non-essential services this week (e.g. cafes and pizza counters) to free up space in warehouses and capacity for restocking.
They will be temporarily closing 24 hour stores between 12am and 6am for restocking.
Home delivery drivers are equipped with sanitizer spray so service remains clean and hygienic.
If self-isolating, customers can advise when placing online order and tell us where they would like us to leave their order. Drivers will then wear disposable gloves when delivering orders and use bags to deliver shopping, rather than plastic totes.
There are no current changes to opening hours in Lidl’s UK stores. Lidl have now limited the sale of products including household essentials, cleaning products, pasta rice and tinned goods to four items per customer.